Technology should make life easier.
Calm, practical guides that explain everyday technology in plain language—so you can solve problems without the guesswork.
Get the Free ChecklistMeet the First BookThe 10-Minute Home Internet Troubleshooting Checklist
When the internet stops working, start here. Get a clear, printable checklist that helps you identify the problem before restarting everything—or calling for help.
- Quick checks in the right order
- Plain-language explanations
- Know what you can safely fix yourself
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Internet Troubleshooting for Regular People
A step-by-step home network guide for fixing Wi-Fi, slow speeds, dropouts, and internet outages.
Buy the Kindle Edition
When the internet fails, you do not have to guess.
Ray Mercer walks you through the same calm troubleshooting process professionals use—starting with the simplest possibilities and moving forward one clear step at a time.
Kindle edition available now on Amazon.
Coming October 6, 2026 on paperback at $18.99.
Meet Ray Mercer
Ray Mercer writes approachable technology guides for everyday people. His goal is simple: replace frustration and technical jargon with practical steps, useful explanations, and the confidence to know what to try next.
Follow along for home-network help, useful technology lessons, and news from the Technology for Regular People series.
Ray Mercer Media Kit
Ray Mercer writes practical technology guides for everyday users. His work replaces jargon and guesswork with calm explanations, orderly troubleshooting, and safe next steps.
Internet Troubleshooting for Regular People
Technology for Regular People - Book 1
Your Wi-Fi says it is connected, but nothing loads. Videos buffer, calls freeze, and router lights create more confusion than answers. This guide gives readers a calm, practical system for following the connection from a device to the internet, interpreting useful tests, documenting what happened, and deciding what they can safely fix themselves.
Download Media One-SheetKindle on AmazonBook Details
- Author: Ray Mercer
- Kindle: Available now
- Paperback: Coming October 6, 2026
- Formats: Paperback and Kindle
- Kindle ASIN: B0HHWYDH9G
- Paperback ISBN: 979-8-1715-0624-7
- Planned U.S. price: $18.99
Interview and Program Topics
- The first comparison to make when the internet stops working
- Separating device, home-network, provider, and outside-service failures
- What speed tests, latency, jitter, ping, and packet loss actually tell you
- Why restarting and factory resetting are not the same thing
- Collecting evidence that makes technical support more productive
- Explaining technology clearly without hiding important limitations
[email protected]
For interviews, reviews, bookstore inquiries, library programs, and event requests.